DEBIT CARD FRAUD MONITORING
Detection, Prevention, Protection
Every time you use your Bank of Vernon Debit Mastercard, our Fraud Center analysts evaluate your transaction to ensure it is within your regular use pattern. If a transaction seems unusual, the Fraud Center analyst may block your card as they try to contact you by phone. This process is designed to keep your account safe and secure.
When our analyst suspects a transaction or set of transactions of fraud, they will immediately text the phone number on file. Your prompt reply to this text message is crucial, as it helps us confirm whether the transaction is fraudulent or legitimate.
If you do not reply to the text message, our fraud center analyst will attempt to call you. The analyst will identify themselves as calling on behalf of Bank of Vernon. You will be asked to confirm whether the suspicious transaction(s) were authorized. If you confirm the transaction(s) as authorized, the fraud analyst will immediately unblock your card, allowing you to continue using it.
Text Message Window: 7 AM - 10 PM
Text messages are complementary to end users
Phone Call Window: 8 AM - 9 PM
Email: 24 hours a day, 7 days a week
We will NEVER ask you to give the following information:
- Account number
- Debit Card PIN
If you are uncomfortable providing information to the Risk Management fraud analysts, contact our Bookkeeping Department at 205-695-7141 to unblock your card.
Bank of Vernon is a full-service Community Development Financial Institution with locations in Mississippi and Alabama.